Glass Candle Jar Manufacturer FAQ Custom Glass Packaging – Answers for Wholesale Buyers
General
Are samples free or do I need to pay?
If you don’t need custom logo printing or other artwork on the products, samples are provided free of charge. Just provide your freight collect account (e.g., FedEx, DHL, TNT). If you don’t have an account, we can arrange shipping and charge the actual express fee.
What is your MOQ (Minimum Order Quantity)?
Stocked models: 1 piece and above.Custom glass candle jars or bottle sizes: MOQ typically ranges from 3,000 to 10,000 pieces, depending on complexity.
How do you ensure glass production quality? What guarantees do you offer?
Quality is our top priority. Every bottle undergoes multiple rigorous quality control checks:
- After annealing, employees visually inspect each bottle for inconsistencies, defects, and inclusions.
- Bottles then pass through machine inspection to verify volume and dimensional tolerances.
- A secondary physical inspection is performed to ensure flawless finishing.
We can also develop custom inspection criteria to meet your specific standards. Customers are always welcome to visit our facility before or during production.
Can I change the design or shape of a custom glass candle jar after the design process starts?
Absolutely. You can modify the design of your custom glassware as many times as needed before production molds are finalized. Simply contact your account manager or designer to discuss feasibility and adjustments.
Will I be able to track the production process?
Yes. You will receive regular updates on your order status. We are also happy to schedule a factory visit during production so you can see the process firsthand.
Product
Are the glass candle jars leak-proof?
Yes. Our glass candle jars are made from high-quality materials, and every cap is carefully inspected by professionals before packaging to ensure a secure, leak-proof seal.
Can I have my trademark or logo embossed or debossed on the glass jar?
Yes, absolutely. Embossing and debossing are cost-effective ways to give your glass candle jar more impact and individualize your brand. While not all design details may be achievable, share your concept with us for review.
What is the minimum quantity for labeling or silk screening on glass candle jars?
2,000 pieces is our standard minimum quantity for both silk screening and labeling services on glass candle jars and bottles.
How do I get a quote for a large-volume order of glass bottles or candle jars?
Please contact our sales team directly via email or phone. A representative will respond promptly with detailed pricing information for your glass packaging needs.
Can I get special pricing on large-quantity orders?
Yes. We offer reduced pricing for bulk purchases of glass bottles and jars. For orders of multiple pallets or full container quantities, please contact our sales team for a customized quote.
Do I need to clean the glass candle jars before filling?
Like all filling plants, we recommend cleaning bottles on your production line before filling. While our glass jars are manufactured and packed in a clean environment, some dust or particles may be present from handling and transit.
Customization
Can I have my own unique design for glass candle jars (size, volume, pattern, etc.)?
Yes, customer designs are welcome. We specialize in creating custom glass candle jars to your exact specifications, including size, volume, shape, and pattern.
Can I have a custom-designed mock-up sample for a glass jar? −
Absolutely. We design and construct each project to the individual customer’s needs. A sample mold can be produced to review your design before committing to full production.
What surface finishing and decoration techniques do you support for glass candle jars?
- Silk screen printing
- Hot stamping
- Frosting
- Electroplating
- Labeling
Colors can be matched to PANTONE numbers.
Can I have custom packaging for my glass candle jars?
Yes. We offer custom packaging solutions to match your brand and product requirements. Share your ideas with us and we will develop a tailored solution.
Service
How long is your delivery time for glass candle jars?
For stocked items: 5-10 days. For non-stocked (custom) items: 15-20 days, depending on the order quantity.
What is the order process for custom glass products?
- Custom Design – Finalize the design, mold, logo, and packaging.
- Samples – We produce and send samples for your approval.
- Confirm Order – Sign the sales contract.
- Deposit – Pay 30% deposit before mass production.
- Production – We manufacture your order.
- Remaining Payment – After quality inspection, pay the balance.
- Shipping – We ship to your designated destination.
- Documentation – We provide B/L, commercial invoice, packing list, and certificate of origin.
- After-Sales Service – We are here for any follow-up needs.
How do you handle defective glass bottles or candle jars?
We offer a 1:1 replacement for any defective glass product.
Important: We do not replace items damaged by man-made causes. No refunds or replacements for damage caused after delivery.
Do you have a standard price list for glass candle jars?
As a custom glass packaging supplier, all of our products are made according to different specifications and decoration requirements. We do not have a standard price list. Please contact us for a quote based on your specific needs.
What other services do you offer for glass packaging?
We provide one-stop solutions, including custom design, mold development, decoration, accessory sourcing (caps, pumps, etc.), packaging, and logistics for all glass products.
Can you match or beat the price I am paying to another supplier for glass jars?
We strive to provide the best service and competitive prices. Contact us with details of your current quote and we will work to offer you a competitive alternative for your glass packaging needs.
What is the difference between a sample mold and a production mold for glass products?
Sample Mold: Used for design review and adjustments before full production. Produces approximately 5-10 samples.
Production Mold: Created after final design confirmation. Produces approximately 500,000 pieces (depending on size). If a production mold expires, Bright Glassware will replace it at no charge.
Payment
What are your payment terms for glass candle jar orders?
T/T (Bank Transfer): 30% deposit upfront, 70% balance before delivery after quality inspection.
We also accept PayPal and L/C (Letter of Credit).
Shipping
What are your shipping terms for glass candle jars?
- Small trial orders: By air or express (FedEx, DHL, UPS, TNT, etc.).
- Large orders: By sea or by air according to your requirements.
What if breakage occurs during transport from your factory to our filling plant?
Breakage during transport is very rare. If it happens, it is the responsibility of the transport company and should be covered by the respective insurance company.
Bright Glassware cannot be held responsible for abnormal situations (e.g., a dropped container). We ensure secure loading to withstand typical freight conditions.
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Media Contact
Company Name: Shenzhen Bright Glassware Co., Ltd,
Email: Send Email
Country: China
Website: https://www.brightglassware.com/
