{"id":610784,"date":"2026-08-29T14:57:42","date_gmt":"2026-08-29T14:57:42","guid":{"rendered":"https:\/\/www.olympiajournal.com\/news\/story\/610784\/most-businesses-are-using-ai-far-fewer-have-made-it-work.html"},"modified":"2026-08-29T14:57:42","modified_gmt":"2026-08-29T14:57:42","slug":"most-businesses-are-using-ai-far-fewer-have-made-it-work","status":"publish","type":"post","link":"https:\/\/www.pennsylvania-magazine.com\/news\/story\/610784\/most-businesses-are-using-ai-far-fewer-have-made-it-work.html","title":{"rendered":"Most Businesses Are Using AI. Far Fewer Have Made It Work."},"content":{"rendered":"

Nashville, United States – August 29, 2026 – <\/strong>Fathom Delta, an AI consulting firm with 25+ years of experience across operations and customer experience, is helping businesses move past surface-level AI adoption and into integration that produces results they can actually measure.<\/p>\n

Most businesses have tried AI in some form. Fewer have built it into how they actually operate, and that gap is where most AI investments quietly stall. Fathom Delta, an AI consulting firm serving small, medium, and large businesses across the United States, announced today that it’s addressing exactly that problem through a service model built for organizations that have moved past curiosity about AI and are ready for integration that holds up under real business conditions.<\/p>\n

The Problem Isn’t Adoption<\/p>\n

The adoption curve has already happened. The harder question is what comes after it.<\/p>\n

Consider a typical situation: a business starts using an AI tool for customer inquiries. It handles a portion of routine questions, frees up a few hours a week, and the team considers it a win. Then six months pass. The volume of unresolved handoffs starts climbing. The team adds manual review steps to compensate. The tool that was supposed to reduce workload is now creating a separate category of work. Nobody is sure whether the AI is helping or just redistributing the same friction to a different part of the process.<\/p>\n

That’s not a technology failure. It’s a sequencing failure. The tool was deployed before the underlying workflow was understood well enough to know where AI would fit without creating new pressure points. Automating a step inside a broken process doesn’t fix the process. It just makes the breakage harder to catch.<\/p>\n

This is where most businesses get stuck, and it’s the gap Fathom Delta’s work is built around. What Fathom Delta Does Differently<\/p>\n

Fathom Delta doesn’t start with a tool recommendation. It starts with a discovery process to understand a client’s business goals, operational constraints, and current workflows before any solution is designed. From that foundation, the firm identifies where AI can do genuine work: removing repetitive tasks, automating customer-facing interactions, supporting marketing campaigns, and freeing internal teams to focus on higher-value work.<\/p>\n

The firm offers AI consulting and strategy, agentic AI solutions including custom chat and voice agents, AI assistants for phone calls, SMS, and social media, marketing automation and SMS campaign services, and AI training for internal teams. Each engagement is designed around what the client’s operation actually needs, not a standard package applied uniformly.<\/p>\n

The training component is worth noting specifically. A well-designed AI system that a team doesn’t know how to use or manage will drift. People work around it, stop trusting it, or revert to the manual process it was meant to replace. Training isn’t a supplemental service. It’s part of what makes an AI integration durable.<\/p>\n

Michael McAlevy, Founder and Principal Strategist at Fathom Delta, describes the firm’s starting point this way: “Most businesses don’t have an AI problem. They have a prioritization problem. The question we start with is never ‘what AI should we add?’ It’s ‘what work is consuming time or money right now that shouldn’t require a person?’ That question leads to a different set of answers, and usually a much shorter path to something that works.” McAlevy brings executive leadership experience from HCA Healthcare, where he served as Executive Vice President and Chief Legal and Administrative Officer, and from General Electric, where he held a senior executive and legal leadership role.<\/p>\n

Who This Matters For Not every business is in the same place. A company running a small number of low-stakes processes may not feel the pressure yet. But for operations-heavy teams, customer-facing organizations, and businesses managing complex workflows across multiple channels, the cost of staying in the experimentation phase is already accumulating. Every month spent with AI tools that aren’t fully embedded is a month of compounding inefficiency that a structured integration could have resolved.<\/p>\n

Fathom Delta works with businesses at different stages: those designing an AI strategy for the first time, those implementing agentic solutions and automation, and those that have already deployed AI tools and need them to actually perform. The firm’s 25+ years of experience across operations, customer support, and SaaS environments means the firm’s recommendations are grounded in how business processes work at scale, not in what sounds useful from the outside.<\/p>\n

There’s one honest tradeoff worth naming: AI integration takes real discovery and design time upfront. Businesses that need something running in a week without any process examination will get a tool, not a solution. What Fathom Delta builds is designed to fit the way a business already works, and that requires understanding the business first.<\/p>\n

About Fathom Delta <\/strong><\/p>\n

Fathom Delta is an AI consulting firm serving businesses across the United States, with a focus on the Nashville area. The firm provides AI strategy and advisory, agentic AI solutions, AI assistants, marketing enablement, and AI training, combining strategic planning with hands-on implementation so businesses can move from AI experimentation to AI integration. With 25+ years of experience across operations, customer support, and SaaS, Fathom Delta builds AI solutions designed to fit the way businesses already work.<\/p>\n

Learn more at https:\/\/fathomdelta.com\/<\/a>.<\/p>\n

Media Contact<\/span>
Company Name:<\/strong> Fathom Delta
Contact Person:<\/strong> Michael McAlevy
Email:<\/strong> Send Email<\/a>
Phone:<\/strong> +1 629 263 6333
City:<\/strong> Nashville
State:<\/strong> TN
Country:<\/strong> United States
Website:<\/strong> https:\/\/fathomdelta.com\/<\/a><\/p>\n

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